FAQ - The Order Process

The ORDER PROCESS consists of 6 steps that must be completed for a successful transaction between you and Affordable Cartridge & Toner Depot, Inc.

1. ORDER: 

  •  An order is placed with Affordable Cartridge. During this order process, the following must be met to be considered a valid sale.
  • All orders MUST contain the full shipping address and must be the same  as the billing address for the credit card. Any mismatch between billing and shipping addresses will result in a canceled sale.
  • All orders MUST include an active phone number and email address; any orders without an active phone number and/or active email address will result in a canceled sale.  It is very important that we are able to contact you if there are any questions regarding your order!

2. AUTHORIZATION:

  •  Once the order is requested, Affordable Cartridge will authorize the sale with your preferred method of payment. 
  •        All order details are reviewed and any errors will be addressed by email or a phone call within 24 hours.

3. SHIPPING:

  •  After the order has been authorized and all criteria has been met, the order will be shipped using UPS Ground Service.
  •        If you need a faster delivery option, please contact us over the phone BEFORE placing the order to discuss the possibiltiy of faster delivery and the additional cost.

4. CONFIRMATION:

  •  An email confirmation will be sent to you once the order has been authorized.
  •       We will send you an email with the tracking number from UPS so you can track the delivery process of your package.

5. RECEIPT:

  •   You have received the supplies you ordered through Affordable Cartridge and Toner Depot, Inc.
  •        The 72 hour period of return for missing or wrong items shipped situations begins. 

6. FINALIZATION:

  •   Your order is complete.
  •   You have received your supplies.
  •   Affordable Cartridge has received your payment.
  •   Thank you very much for your order!
  •   We hope you have a productive day.
  •   PLEASE refer us to your friends.

Call Today 1-800-837-4135

****ALL COMPATIBLE CARTRIDGES - LISTED AS COMPATIBLE - ARE NOT MANUFACTURED BY OEM COMPANY. COMPATIBLE CARTRIDGES MAY CONTAIN NEW AND RECYCLED PARTS ****





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